Pfaff Harley-Davidson in Richmond Hill is expanding and growing their team. We are actively searching for a polished and professional Full-Time Parts Manager. This position is responsible for Ensure the needs of the service department are being met, via overseeing the parts and accessories employees and their day to day functions.
Pfaff Automotive Partners is a group of automotive enthusiasts who share a passion for cars, motorcycles, and motorsports. Pfaff is voted one of Canada’s Best Managed Companies 10 years in a row and is a two-time winner of the Canadian AutoWorld Dealership Employer of Choice awards (CAWEOC).
Set-up and maintain a smooth-running, efficient parts and accessories department
Ensure employees are well trained and available when needed
Review all stock orders to ensure a fast-moving balanced inventory of parts and accessories
Supervise and maintain accurate up-to-date inventory management and control system
Establish and/or maintain procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise
Generate and review Inventory reports from Dealer Information System
Employ sound management practices to ensure the parts department contributes acceptable levels of gross and net profit
Maximize return on investment of parts inventory
Grow the volume of parts and accessories sales
Maintain budgeted revenue and expense objectives
Develop advertising and promotional campaigns for merchandise
Set and/or maintain and monitor policies and procedures for parts and accessories
Manage employee performance (evaluate and council)
Provide training for all parts and accessories employees (seminars; workshops; P&A sales, inventory mgmt., etc.)
Model superior customer service behavior for all P&A personnel by maintaining positive relationships with customers, employees,
GM, and the owner(s)
Required Skills and Experience:
Excellent communication, verbal, and customer service skills
Availability to work evenings, and weekends, essential for peak seasons
Experience with retail sales and inventory management
Prefer knowledge and experience with servicing of Harley-Davidson motorcycles, and other products (auto and/or Powersports) sold by the dealership, or the demonstrated ability to quickly learn them
Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers
Pfaff’s Competitive Benefits:
Discounted programs to enhance employee experience
Enhanced vacation policy, based on tenure
Track Days & Budget Car Track Challenge
Seasonal Employee Events
Support in career advancement
Robust training and development programs
Company paid Life Insurance, Accidental Death & Dismemberment
Comprehensive Health & Dental and Extended Health Care
Employee Assistance Program
If you are passionate, customer-focused and thrive in a team environment, apply via our website or this advertisement.
We thank all applicants for their response; however only those considered for an interview will be contacted.
*Pfaff Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
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